Grievance Redressal Mechanisms
Grievance Redressal Mechanisms
The Local Self Government Department (LSGD) has established several mechanisms for addressing complaints related to Grama Panchayats. The major grievance redressal mechanisms currently available are given below.
Major Grievance Redressal Mechanisms
K-SMART Online Portal
K-SMART is a system that integrates the online services of Local Self Government Institutions. The public can submit complaints and objections through this online system.
Link: More Information
Ombudsman for Local Self Government Institutions
The Ombudsman is a state-level authority for Local Self Government Institutions, empowered to conduct detailed and general inquiries into allegations of corruption, maladministration, and irregularities arising in the course of the administrative duties performed by members of the governing bodies, including Presidents of Local Self Government Institutions, officials, and officers appointed directly or indirectly to Local Self Government Institutions or transferred from such institutions.
The Ombudsman is also empowered to dispose of such complaints in accordance with the provisions of the relevant Act.
Ombudsman for Local Self Government Institutions
Safalyam Complex (4th Floor),
University P.O., Palayam,
Thiruvananthapuram – 34
Phone: Office: 0471-2333542, 0471-2330546, 0484-2430703
Email: ombudsmanlsgi@gmail.com
Tribunal for Local Self Government Institutions
The Tribunal for Local Self Government Institutions is responsible for considering and disposing of appeals and revisions against decisions taken by Local Self Government Institutions. The Tribunal is headed by a legal expert holding the rank of a District Judge.
The Tribunal is also empowered to express its opinion when the Government makes a reference regarding the legality and validity of decisions taken by Local Self Government Institutions.
A petition against an order must be submitted to the Tribunal in Form C within 30 days from the date of the order against which the complaint is made. With the permission of the Tribunal, a petition or revision may be submitted with a delay of up to one month.
If a petition submitted to a Local Self Government Institution remains undecided for 60 days, a petition may be filed before the Tribunal within 90 days.
As there may be respondents to the petition, a self-attested copy of the petition along with the relevant documents and, as far as possible, affidavits may be submitted directly to the Tribunal or sent by registered post.
A Demand Draft of ₹50, payable at the Thiruvananthapuram office of the Tribunal, should be enclosed with the petition. In addition, a ₹100 Legal Benefit Fund stamp must be affixed to the petition.
Address:
Tribunal for Local Self Government Institutions
TRIDA Building, Rehabilitation Block,
Medical College P.O.,
Thiruvananthapuram – 37
Phone: 0471-2478394, 0471-2578449, 9447768394
Chief Minister's Public Grievance Redressal System
This is an online system for receiving administrative complaints relating to the Government as a whole. The website has been established to ensure the efficient redressal of public grievances.
The system provides options for submitting complaints, checking their status, and identifying the officers in charge. It also includes dashboards for state services, complaint information and redressal, relief fund reports, and public feedback on services. The portal aims to make public services more people-friendly and service-oriented.
Any complaint related to the Local Self Government Department can also be submitted through this system. The complaint will be forwarded to the concerned department for necessary action.
Link: Visit the Website
Grievance Redressal System of the Minister for Local Self Government and Excise
This is a grievance redressal mechanism that connects various levels of offices under the Local Self Government and Excise Departments.
Complaints relating to these departments can be submitted to the Minister through the online grievance redressal portal. The complainant will receive SMS notifications regarding each stage of the progress of the complaint.
Link: Visit the Website
Vigilance Wing
The LSGD Vigilance Wing, functioning in connection with the Secretariat, examines public complaints and objections concerning unauthorised or illegal building constructions across the State, as well as irregularities in the related files.
The Vigilance Wing takes necessary action with the objective of effectively addressing unauthorised and rule-violating building constructions and related irregularities.
Link: More Information
